If the order is past an estimated delivery date and you have not received it, please contact customer service and we would be happy to check on the status of your order. Orders shipped via a trackable method, such as UPS, should have tracking information available in the order summary in Your Account. Please check this information if available and review the following options:
If the tracking information indicates the package has been delivered, please check with the shipping carrier as well as your neighbors or family members. Packages are occasionally left with neighbors, building managers, or are placed somewhere relatively safe such as your porch, driveway, garage, or even behind bushes, as determined by the carrier. If you are still unable to locate the package please contact customer service for additional assistance. In some cases we may need to file a claim with the shipping carrier.
If the tracking information indicates that the package is being returned to us, or if the address is outdated or incorrect, it may have been undeliverable. Please contact us with questions if you are not sure where your order is.