Details about all of your Orders can be found in your account. You will need to be signed using the email address and password created to access this section of the website. Information that can be found here include:
- Order Status
- Tracking Information
- Status of each item on the order
- Information about returning an item
If it has been 5-7 business days past your expected delivery date, please consider the following:
- Was your credit card declined? If there was a problem with your payment, you should have received an email from customer service.
- Was your order cancelled? Periodically, we cancel orders for various reasons. If your order has been cancelled, you will receive email notification.
- Did you select the correct shipping address for this order? You can see which shipping address you selected for your order by visiting the Order History page in your account, and clicking "Details" next to the order containing the missing item. The address to which your item was shipped is listed.
- Have you tracked the shipping status of your order? Not all shipments are applicable for package tracking, but if the status of your order is listed as Shipped, check the delivery status. If you've considered all of the above and you still can't find a reason your order is missing, contact us.
If you cannot find information regarding your specific order, please contact us to help further assist you.